Subject: Tech Support Candidate - Narayan karn
From: Narayan karn <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 12:01:41 -0500

| | Tech Support Test

Name | Narayan karn
E-mail | [email-masked]
Phone Number | (+91) 8851787190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cityline Networks pvt. Ltd. | Network Eng L2 | 2nd Aug 2020 | 28000
Previous Employer 2 | Ardom Towergen pvt. Ltd. | Toc Executive | 30th April 2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 Check the Internet Connection.
Step 2 Open a browser.
Step 3 Open a browser setting .
Step 4 Click on the cookies and other site data.
Step 5 Clear the browser cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Open a Bluetooth
Step 2 Open a Mobile Bluetooth.
Step 3 Find a Bluetooth Device .
Step 4 Select a Bluetooth Name .
Step 5 Pair a Bluetooth Device

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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