Subject: Tech Support Candidate - Juhi Yadav
From: Juhi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 11:52:24 -0500

| | Tech Support Test

Name | Juhi Yadav
E-mail | [email-masked]
Phone Number | (91) 8738936593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
SERVICE NOW and Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IBM India Ltd. | Technical support executive | 30 november 2019 | 27
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all rebooting your router and modem might solve the problem. To do so, unplug your modem and router, wait for 10 seconds, plug it back in, and then try the website again. If the problem persists, you can connect to your local network hardware to get more information.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
Just make sure your speaker is on, and your mobile’s Bluetooth is also on.
And connect it.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills.
Good Listener.
Understanding the issue.
Petience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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