Subject: Tech Support Candidate - Rekha Rani
From: Rekha Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 11:39:46 -0500

| | Tech Support Test

Name | Rekha Rani
E-mail | [email-masked]
Phone Number | (+91) 8360651727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | chandigarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | competent synergies | CSR | Present | 12500
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step1: first let i will check the Error code and will try to find out the resolution accordingly

Step2: Then, i will check the URL wheather it is entered correctly or not. if entered correctly then will see another lookout.

step3: Further, i will check the internet connectivity of my system.

step4: lastly, if all the above said are check and verified from myself then i will forwarded it to next level as per escalation matrix

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1:first switch on the BT in mobile phone
step2 : then, switch on the BT mode in spekar.
step3 pair the device in mobile phone and click on connect button.

What according to you makes you a good candidate for customer service or technical support job? | communication skills , Problem solving skills , passion for the role
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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