Subject: Tech Support Candidate - Ashraf Khan
From: Ashraf Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 11:28:14 -0500

| | Tech Support Test

Name | Ashraf Khan
E-mail | [email-masked]
Phone Number | (+91) 9897744225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla, batla house delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Desktop support Engineer | | 11283
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First off all we will try to open the website in different browsers like edge or internet explorer if it was working fine with other browser that we have to reset the browser in which we are opening previously and if it's not not opening in other browser also than we can check the proxy setting of the browser and disable the proxy setting.
Hopefully this troubleshooting will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to turn on the bluetooth speaker and also turn on the mobile bluetooth and than we have select the speaker name from.the mobile bluetooth lost and than it will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? | One thing that I think is a strong point in me for capable of doing this job in a good manner is that i can relate the user's understanding about the query and answer according to that i a best suitable manner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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