Subject: Tech Support Candidate - Saurabh Aggarwal
From: Saurabh Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 10:24:45 -0500

| | Tech Support Test

Name | Saurabh Aggarwal
E-mail | [email-masked]
Phone Number | (91) 9871353293
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Troubleshootings of laptop ,printer ,ac ,ref

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | CCE | 7th jan 2020 |
Previous Employer 1 | Ienergizer | TSE | 7 nov 2019 |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check the Internet connection.
Secondly will check with another browser.
After that i will disconnect the Internet and connect again.
After that i will check by restart the system once.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on bluetooth speaker and bluetooth of mobile phone
Second we have to pair the device with mobile phone .
Then enter the passcode and connect the device and it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Candidate should be polite and understandable and candidate should be a good active listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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