Subject: Tech Support Candidate - Rakesh Poddar
From: Rakesh Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 10:21:49 -0500

Tech Support
Test

Name

Rakesh
Poddar

E-mail

[email-masked]

Phone Number

(91) 88826648880

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kashmiri gate

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Technosys

Technical support engineer

13/1/21

14,500

Previous
Employer 1

NSEIT

IT

30/10/20

14,700

Previous Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

it
depned on error.

Well I will check first my internet connectivity is coming properly or not.

If the Internet connectivity working properly then I will go for the internet
setting options and  check this site hasn't restricted by the administrate

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First in mobile on Bluetooth option

Then on speaker Bluetooth option

Then search active devices in you mobile Bluetooth option

Then check the speaker Bluetooth name in mobile and select it

What according to you makes you a good candidate
for customer service or technical support job?

Having
experience in public talking.

Experienced in giving technical support over a call or on remote

On a
scale of 1 - 5 please rate your fluency in spoken English

3