Subject: Tech Support Candidate - Bhupendra Adhikari
From: Bhupendra Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 10:10:04 -0500

| | Tech Support Test

Name | Bhupendra Adhikari
E-mail | [email-masked]
Phone Number | (+91) 9654602557
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Burari
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate In Service | 30-Sep-2019 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to open the other website, if those are accessible then I will try to open ndtv.com on another browser, still issue, will try checking by deleting cookies, then will ping on cmd prompt whether the site is up or reachable, tracert report can also be checked to check connectivity from my network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on both devices.
2. Make sure they are not paired  with other devices
3. On your smartphone when you see the bluetooth speaker name, tap to connect. If you cant see the name (refresh and scan)

What according to you makes you a good candidate for customer service or technical support job? | I try to put myself in the situation which customer is facing, that makes it easy to explain and I feel connected with customer concern more better and my attitude towards problem solving is to understand why/how problem occurred, once you know what are you looking for, then you may find it, and then once you find it, you can explain it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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