Subject: Tech Support Candidate - Dilip Kumar
From: Dilip Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 09:45:47 -0500

| | Tech Support Test

Name | Dilip Kumar
E-mail | [email-masked]
Phone Number | (843328) 9142316710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gourgaon sector- 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam infosoulation pvt. Ltd. | Technical support engineer | 10april2020 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all l am going to check IP address, task management, antivirus, internet port, ping other desktop, nsloop close command use

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Use of protocol tcp/ip and opening the both devices bluetooth
Charge of bluetooth

What according to you makes you a good candidate for customer service or technical support job?

According to me first speak clear and kindly
Good knowledge of technical skills
Which products and who do work devices

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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