Subject: Tech Support Candidate - Rakesh Gupta
From: Rakesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 09:41:35 -0500

Tech Support
Test

Name

Rakesh
Gupta

E-mail

[email-masked]

Phone Number

(91) 9956265729

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Gamma2 greater
Noida

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking -
advance
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

More Retail Limited

IT Engineer

Currently
working

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check computer internet
connectivity.

If internet connectivity is not available in system then connect computer
through lan cabel or modem or hospot.

Reboot computer.

Ping www.ndtv.com -t.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth device and open bluetooth in
mobile phone.

Deep press phone bluetooth symbol then will show list of open bluetooth
device.

Connect your bluetooth speaker in list.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer should be happy , through service or support.

Issue should fix early asper customer aspects.

On a scale of 1 - 5 please rate your fluency in spoken
English

4