Subject: Tech Support Candidate - Manish Raj
From: Manish Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 09:27:41 -0500

| | Tech Support Test

Name | Manish Raj
E-mail | [email-masked]
Phone Number | (91) 8639688950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check ndtv.com is reachable by pinging.
Make sure site is up and it is not down.
if it is up, check your firewall settings.
check your router is available.
Check ip setting is dhcp enabled.
restart the system and try

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Bluetooth setting.
Turn it on.
from there it will show devices to connect.

What according to you makes you a good candidate for customer service or technical support job?

Working on different servers, good knowledge on active directory, networking,dhcp,dns, VMWARE.
working on this environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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