Subject: Tech Support Candidate - Navin Prakash
From: Navin Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 09:27:19 -0500

| | Tech Support Test

Name | Navin Prakash
E-mail | [email-masked]
Phone Number | (91) 9660808446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Sme | | 21000
Previous Employer 1 | Genpact | Associate | 2018 | 8000
Previous Employer 2 | Krishna Business pvt ltd | Branch manager | 2017 | 16000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check the error code first
1. Will check the internet  connection
2. Clearing history and caches
3. Reset browser
4. Close and restart the computer
5

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth in phone
2. Start the bluetooth speaker in pairing mode
3.  Connect the speaker

What according to you makes you a good candidate for customer service or technical support job?

I do have 3 years of experience in customer support for technical  issues.
My first priority  is to satisfy  customers need.
Good customer  experience will be good to enlarge the business.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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