Subject: Tech Support Candidate - Yogesh bhardwaj
From: Yogesh bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 07:41:50 -0500

| | Tech Support Test

Name | Yogesh bhardwaj
E-mail | [email-masked]
Phone Number | (91) 9212122010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indus valley partners india pvt ltd | Desktop support engineer | 27 jan 2021 | 37000
Previous Employer 1 | Inspace technology | Desktop support engineer | |
Previous Employer 2 | IEnergizer | System engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I had checked my network connectivity, rest browser, reset internet option to default setting, tried to check in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on speaker.
Turn on Bluetooth connectivity mode.
Turn on phone Bluetooth.
Search for available Bluetooth connections.
Connect to the Bluetooth of the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in troubleshooting Windows os, hardware and network level issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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