Subject: Tech Support Candidate - HariOhm Kumar
From: HariOhm Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 03:42:48 -0500

Tech Support
Test

Name

HariOhm
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9205921979

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector-100

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ReInvent Solutions

Technical Supervisor

24th
June,2020

64000

Previous Employer 1

Dell International
Services

Tech Support Associate

16 April,2016

47000

Previous Employer 2

IBM Daksh

Lead Operations

7
Sep,2013

41500

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

My first action,in the said scenario would be to
check on availability of Internet connection and if the system is connected,
then we try a different browser and a different website.But if www.ndtv.com is
necessary and still doesn't open and other websites are accessible,then we try
pinging www.ndtv.com in loop on command prompt to check on information packets
sent and received while pinging.Based on the results,more actions will follow
like adding the website to safe access on firewall if firewall is blocking or
updation of add-ons and browser or installing plugins for smoother
browsing.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First step is to switch on bluetooth on your
phone and then you switch on the bluetooth speaker.Then you scan for nearby
devices on your cell phone and ensure its accessible to all devices.Thenafter
once the speaker is found on bluetooth devices list,you pair it and check a few
audio or video files to check on output and synch sound capabilities as per
surrounding.

What according to you makes you a good candidate
for customer service or technical support job?

He has to
be a very good listener, wherein lies half the solution to the issues.Once
that's done assure your customer of effective and timely solution,and then get
on to resolution part like following technical steps to resolve the
concern.After all's done and resolved,greetings and company specified closing
protocol.

On a scale of 1 - 5 please rate your fluency in spoken
English

5