Subject: Tech Support Candidate - Shailja Tiwari
From: Shailja Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 01:26:06 -0500

| | Tech Support Test

Name | Shailja Tiwari
E-mail | [email-masked]
Phone Number | (969) 1959752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Tech mahindra | Customer Support Associate | 20aug2020 | 23000
Previous Employer 2 | Alliance research | Business analyst | 4june2020 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device.
2.Make Sure the Internet Connection Works.
Make Sure the Internet Connection Works
3.
Check if the Website is Down for Everybody or just me.
4.Remove All Cookies Of Google Chrome Browser
5.Change DNS Server IP Addresses To Google’s DNS.
6.Check Proxy Settings.
7.Then discovered the issue and resolve it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Unlock the device.
2.Then on the Bluetooth of speaker.
3.Go to settings and on Bluetooth of device.
4.Refresh the settings and check the availabile devices.
5.And once find the Bluetooth speaker name click on that and connect ,paired with the my device .

What according to you makes you a good candidate for customer service or technical support job? | I think both job has different priorities but I want to make my career growth so I will choose technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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