Subject: Content Writer Candidate - Amritesh Rai
From: Amritesh Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 00:14:51 -0500

| | Content Writer Test

Name | Amritesh Rai
E-mail | [email-masked]
Phone Number | (0751) 9014410339
Where do you currently live (area) | Gwalior

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

The key to effectively and efficiently manage your social media service is having the right tools to help and respond to queries. Customers expect to reach social brands and get quick and helpful reply instead of a rewritten chatbot reply.
Hence, it is important to incorporate social media services for your brand so people could easily reach your brand and interact with it.
You can provide the following tips to create good customer support on social media:
1. Set up a separate account for the social media platform: It is generally more viable to set up a different social media account just for customer support as people would know where to reach out if they have an issue or query.

2. Quick reply: It’s obvious that customers want a fast reply but most of the brands either don’t reply to most of the queries and when they do, they mostly take 7-10 days. This type of service can create a bad impression in minds of the customers.

3. Monitor Conversation associated with your brand: Many people post messages about your brand without tagging your account. You need to monitor these conversations through keyword tracking and try to solve the issue or compliment them if they are praising your brand or service.

4. Avoid scripted writings for reply: If you are replying to customer queries through scripted or pre-written messages it creates a negative impression. Getting a scripted email or messages feels to them like their voice isn’t heard.

5. Use Chatbot for common queries: It may sound contradicting to the earlier points but most of the brands don’t have enough resources or time to reply to each message personally. In these cases, it's better to have a well-designed chatbot to answers FAQs (frequently asked questions).

Please share links to blogs written by you

https://healthbract.com/how-to-boost-immune-system/

https://healthbract.com/what-is-intermittent-fasting-best-diet-for-weight-loss/

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