Subject: Content Writer Candidate - Honey Chaudhary
From: Honey Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 00:06:45 -0500

| | Content Writer Test

Name | Honey Chaudhary
E-mail | [email-masked]
Phone Number | (91) 6397676341
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Customer Associated for Amercian | Workig in running | 22 Thousands
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social Media Customer Service:

Social Customer Service is the way to providing cusumer support throught a social media channels such as Instragram, Facebook, Twitter and so on.

With the increase of traffic to your social pages, managing your messages, posts or comments can be a challenge. One way to keep everything organized is by using  social media customer service that offer you the ability to respond to messages and posts, as well as to schedule content.

There are few key point of good customer service:

1) Guide customers in the right direct:-

The worst thing we can do is ignore a customer’s question on social media. For example, a customer may ask a specific question regarding your premium plans. Your social media team, or whoever is monitoring the channel, may have no idea how to answer. The important thing is to guide the customer in the right direction.

2) Have a dedicated customer service Page:-

Having a separate channel for serves multiple purposes. First, it creates a division between your main channel which mainly promotes marketing efforts, customer stories, product updates etc

3) Build and maintain relationships:-

Brands that have friendly, empathetic customer service are more likely to be recommended than those who engage in unfriendly exchanges with their followers.

4) Never ignore negative feedback and conversations:

A negative comment is an opportunity. One, to learn something about your brand, product or service. Secondly, to turn it into a positive interaction.

5) Create content that will serve your customers:

The goal of your page and of course, your strategy to making information simple, accessible and useful.

To increase customer engagement is by sharing content that they’ll useful.

6) Think 24/7

Please share links to blogs written by you | In this blog link i faced some issue.

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