Subject: Content Writer Candidate - Deepshikha Deepshikha
From: Deepshikha Deepshikha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 14:39:09 -0500

| | Content Writer Test

Name | Deepshikha Deepshikha
E-mail | [email-masked]
Phone Number | (0120) 6209045137
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

1. Set up brand monitoring system-  keep up a track system which could monitor every single happenings in your social media platforms. It should be healthy brand monitoring system so that customer could reach out to you.
2. Quick response - its always a pleasure helping your customer , try not to be complex or late . Response quickly as soon as possible so that customer could love your services.
3. Find and monitor conversation related to your business - as there could be multiple comments on your site try replying on to the comments that are related to your brand and services you provide and make sure to always find solutions for your customer problems.
4. Have some social media guide lines  - mention some of the social media guidelines for your customer like tone of your voice, quick response for each channel , answer to the frequently asked questions , solving customers issues, and many more.
5. Build a brand customer service voice - there could be multiple people who must be involved in handling social media platforms in your company . Responding to every issues by different people may dilute your voice try not to do so . To keep this on check try to have a voice strategy for every one in your team so that they could know how to represent your brand in social media.
6. Keep easy and simple reach - customer with issues may get frustrated with your services if the reach is complex. Try to be easy to reach so that they may have healthy responses with problem solving process otherwise they me shift to some other brand with the same issues.
7. Use chat bots- as the chat bot could be available 24*7 try using these to keep the reach for customer . Then executive may handle the same issues .

Please share links to blogs written by you | NA

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