Subject: Tech Support Candidate - Sanjay Sangral
From: Sanjay Sangral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 14:30:15 -0500

| | Tech Support Test

Name | Sanjay Sangral
E-mail | [email-masked]
Phone Number | (91) 7889840993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HSTPL | Technical helpdesk executive | 10 jan 2021 | 18989
Previous Employer 1 | Orion edutech | Hardware and networking trainer | 05 dec 2019 | 14988
Previous Employer 2 | TCS ion Digital Zone | Network administrator | 3-jan-2018 | 11865

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends which error i have got on my screen then i will go accordingly. To make sure  internet is working properly , checking the website name that i have entered in url.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will power ON the speaker then i will activate my phone bluetooth after this i will searching for speaker in my bluetooth scanned results to pair the device after the pairing process the speaker will connect to the mobile.
What according to you makes you a good candidate for customer service or technical support job? | When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers coming from different countries. Our Customers should feel very comfortable and friendly while communicating with us. By knowing the attitude of the customer and changing our own style according to him will help the customer to avoid alienated with us.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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