Subject: Tech Support Candidate - Jayant Awasthi
From: Jayant Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 12:57:06 -0500

Tech Support
Test

Name

Jayant
Awasthi

E-mail

[email-masked]

Phone Number

(+91) 8299820612

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KVC Consultant Limited

Technical Support
Group

22000

Previous Employer 1

HCL Technologies Limited

Sr.
Customer Service Executive

31 Dec 2019

13000

Previous Employer 2

Randstad India Pvt Ltd

Customer
Support Engineer

17 Nov 2018

20000

In your past experience you have (select
all that applies)

Interacted with customers over Email
Did not
interact with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In case if site is not opening then we try to
open in another sit. If another site is working that's means there is no
internet connectivity issue. Then checking setting page of web browser as it has
been blocked or not. Then next step if site has not been opened, try to clear
history of the browsing. After that if again problem occurs then we try to open
this site to next browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First step
- Turn on button of Bluetooth of speaker. Then we try to scan the bluetooth in
our handset.

If we get symbol or icon of speaker of bluetooth then we connect and paired with
speaker . Thus bluetooh speaker  will connect our handset.

What
according to you makes you a good candidate for customer service or technical
support job?

Good communication skill & understand the
problem of customer actually wants & mapped his problem .Rectify the issue
in brief with easy language which is able for customer.

On a
scale of 1 - 5 please rate your fluency in spoken English

3