Subject: Tech Support Candidate - Sourav Kumar
From: Sourav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 12:33:12 -0500

| | Tech Support Test

Name | Sourav Kumar
E-mail | [email-masked]
Phone Number | (+91) 9599025494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 76 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aditya infotech | Network engineer | 30 July 2020 | 30000
Previous Employer 1 | IQOR | Technical support Engineer | 15 December 2019 | 22000
Previous Employer 2 | Tech Mahindra | Technical support Engineer | 31 January 2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially, I will read the error and act accordingly.
If error is related with connectivity, then i will check the internet connection of my computer.
Also, I'll ping any other network address for the internet connectivity confirmation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth speaker.
2. Switch on the bluetooth of mobile phone.
3.Search the device name of speaker under bluetooth search option.
4. Pair the device.

What according to you makes you a good candidate for customer service or technical support job?

1. I am a good listener.
2. Patience
3. Attentive while handling the customer issue.
4. My ability to communicate clearly and effectively.
5. Ability to use helping verbs and positive language.
6. Detailed understanding of technical concepts.
7. Time management skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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