Subject: Tech Support Candidate - Deepesh Yadav
From: Deepesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 11:07:06 -0500

| | Tech Support Test

Name | Deepesh Yadav
E-mail | [email-masked]
Phone Number | (91) 95228023
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city, Noida extension, Noida, UP-201009
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | | 16570
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check the error, whether it is specific website issue or browser issue.
2. Run that website on other browser(IE, Chrome)
3. If issue with browser, then clear the cache and cookies of that browser and launch the website again.
4. If the website issue, then there would be more chances that website is down or under maintenance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the setting ap.
2.Navigate the connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3.Select Bluetooth to view the options.
4.Select Pair new device to place the Bluetooth device in pairing mode.
5. Select the speaker's name to connect it. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution of information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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