Subject: Tech Support Candidate - ROHIT RAWAT
From: ROHIT RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 11:01:58 -0500

| | Tech Support Test

Name | ROHIT RAWAT
E-mail | [email-masked]
Phone Number | (+91) 9871357232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka more
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIs global solutions pvt ltd | Dispute analyst | June 2020 | 30000
Previous Employer 1 | Brady services pvt Ltd | Senior TECH | May 2019 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection and rectify it. If again if its not resolved than I will check my internet speed. If not resolved than contact to customer care.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the bluetooth of mobile phone and bluetooth speaker. Then search the device and the bluetooth speaker names appeared in the Mobile phone.  Connect it and use it.
What according to you makes you a good candidate for customer service or technical support job? | I believe in the resolution provided to the customer so that they can use our services. So, I am the best candidate for customer service or technical support job as I will give solution till how much time it takes.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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