Subject: Tech Support Candidate - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 10:15:47 -0500

| | Tech Support Test

Name | Shubham Gupta
E-mail | [email-masked]
Phone Number | (91) 6390444701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techsture Technologies | Network Engineer | Currently working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection if network connection is not ok I will try to connect RJ 45 properly. If this is ok next I will check the IP address and following driver is working or not. If this is also fine next I will troubleshoot modem connected to network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

steps
1- Switch on bluetooth speaker.
2- Switch on bluetooth of mobile.
3- Pairing the bluetooth speaker with mobile.
4- Press ok for pairing.
Pairing successful

What according to you makes you a good candidate for customer service or technical support job? | I have worked in Bpo sector I know how to handle customer queries and resolve in time as well as currently I am working in technical department as a network engineer. I have decent communication skills with good problem solving ability.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |