Subject: Tech Support Candidate - vijender sharma
From: vijender sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 09:46:16 -0500

| | Tech Support Test

Name | vijender sharma
E-mail | [email-masked]
Phone Number | (91) 9654189355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Navada Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
Anti Virus

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ganga Techno | Tech exective | Oct 2019 | 25500
Previous Employer 1 | Risezone Soluation | Tech exective | 18 november 2019 | 30700
Previous Employer 2 | na | na | na |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Incase still same issue then Make Sure the Internet Connection Works If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.  Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first turn on Bluetooth on the bluetooth speaker then trun on the Bluetooth on the Mobile phone then Search the Bluetooth name on the Bluetooth list and conned
What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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