Subject: Content Writer Candidate - Kavya S
From: Kavya S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 09:10:03 -0500

| | Content Writer Test

Name | Kavya S
E-mail | [email-masked]
Phone Number | (+91) 8637451774
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sprinklr | Data Analyst | 31/1/2021 | 45000
Previous Employer 1 | Cloudtail India Pvt ltd | Operations Analyst | 12/12/2020 | 42000
Previous Employer 2 | Anyology speciality services pvt ltd | Strategy Analyst | 29/9/2020 | 30000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Key to successful management is the skill to successfully bridge the expectations and deliverables gap. Some of the points to be kept in mind while managing customers on the social media platform are:
1.Expectations will have to be set clear pertaining to turn around time for a response.
2. With the advent of AI and NLP it is easy to integrate chat bots on the platform to handle basic customer queries.
3. Customers might prefer a personalized touch so it's better to address the customer by first name on their personal inbox.
4. Responses will have to be on point.
5. Quickness is vital as solution sometimes becomes irrelevant when it's delayed.
6. It's always better to get an answer be it positive or negative. So keep them posted.
7. Identification is the first step towards establishment hence creating an identity for your channel on the platform is essential.
8. Set the expectation levels for your customers it's better to say we are available for 10 hours rather than letting them assume they can get replies 24X7.
9. Associate your channel with peer channels and stay updated.
10.Post content regularly pertaining to FAQs as it saves time both ways.

Please share links to blogs written by you | https://drive.google.com/folderview?id=0B6bc8DrQihDxQzA0WlhXdDViRE0

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