Subject: Content Writer Candidate - Jacob Barretto
From: Jacob Barretto <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:45:42 -0500

| | Content Writer Test

Name | Jacob Barretto
E-mail | [email-masked]
Phone Number | (+91) 8586088979
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Analytics Training Hub | Intern | 31/01/2021 | 8500
Previous Employer 1 | Accor Hotels | Outlet Supervisor | 14/06/2020 | 45000
Previous Employer 2 | Marriott International | Restaurant Captain | 30/09/2018 | 30000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Managing customers on the social media platform requires trained and skilled staff.
Customers reach out to the brand because they trust the brand and believe in the goodwill of the platform.
Consumers also do this because they believe that the brand will resolve their queries and issues with precision and professionality whilst sticking to a time frame for all or any revert backs.

Some vital stats about the Social customer service platform:-

1. Every month around 1.5 crore messages are sent to businesses on Instagram alone
2. Out of the majority, 76% are looking for customer service or support
3. 2/3 rds of the global online shopping crowd messaged an extremely e-commerce platform during the last festival season
4. Rather than call the business, the majority of the e-commerce consumer would just drop a message

Customer support increases goodwill:-

1. Half of the global e-commerce believes that messaging the brand instills a connection with the brand
2. Majority of them buy from the brand that replies to the messages
3. 60% of the consumers said that talking to a customer service agent representing the brand helps them trust the brand
4. Major majority of e-commerce consumer who do not get a reply from the business or brand do not recommend it to a friend

Tips to make it work:-

- setup a dedicated social media platform for the consumer
- Search for conversations relevant to the business
- Design a social media training module
- Put up FAQ' with answer's to the most frequently asked questions
- Look at the bigger picture
- Try not to say 'NO'
- Reply to each message
- Be time-sensitive
- Employ a ChatBox
- Choose the right social media platform
- Public conversations can privately be turned into leads

Please share links to blogs written by you

https://analyticstraininghub.com/data-science-projects-2021/

https://analyticstraininghub.com/essential-excel-skills/

https://analyticstraininghub.com/data-visualization-course/

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