Subject: Tech Support Candidate - Abhishek Bansal
From: Abhishek Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:35:15 -0500

Tech Support
Test

Name

Abhishek
Bansal

E-mail

[email-masked]

Phone Number

(+91) 9755169817

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector-12, Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exl service

CCE

37,500

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First thing first, I’ll check the internet
connection to make sure it’s not the area of opportunity. If it’s fine, next
thing I’ll check my settings to make sure my firewall ain’t the case.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly, you have to make sure you have
pressed the Bluetooth icon in your phone to get it connected with the
concerned Bluetooth. Then you have to switch on the Bluetooth and search for the
respective one in your phone. Once you find that, hit the name and it will be
connected automatically unless it asks for pairing up. If it does you have to
put the codes manually and accept it.

What according to
you makes you a good candidate for customer service or technical support
job?

I’ve been working in this industry since 2016 and I fell in
competent to get this job done by all means.

On a scale of 1 - 5
please rate your fluency in spoken English

4