Subject: Tech Support Candidate - Shikha Gupta
From: Shikha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:34:23 -0500

| | Tech Support Test

Name | Shikha Gupta
E-mail | [email-masked]
Phone Number | (91) 8447224577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Se2 India | Sr Associate | Working | 35000
Previous Employer 1 | NTT Data | Sr Associate | 28 Feb 2019 | 27000
Previous Employer 2 | Shri Financial Solutions Pvt Ltd | Executive | October 2015 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart the device
2. Check the internet connection
3.if connection is good than check website is down for all or only for me
4.than go to visita website checker page  and code down for all or me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen
Touch and hold the Bluetooth
Tap Pair new device . If you don't find pair new device , check under available devices or tap more
Tap the name of the Bluetooth device you want to pair with your device
Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Both I am good in Customer  services and Technical Support .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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