Subject: Tech Support Candidate - Irfan Khan
From: Irfan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:32:33 -0500

| | Tech Support Test

Name | Irfan Khan
E-mail | [email-masked]
Phone Number | (91) 9212495008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xavient | Sr Technical executive | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will ask the customer to check any other website to confirm the internet connectivity, if no other will work check for the internet connection on modem and then performed the sequential reboot and then try again.
In case other websites are working so we will look for the computer settings such as firewall after confirming with exact error which customer getting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the device.
Switch on the bluetooth on mobile.
Press the pairing switch on device and search for the device name on mobile once it appeared click on connect.
Some device may ask to enter the pairing code depend on device.

What according to you makes you a good candidate for customer service or technical support job?

As per me some key areas are:
1. Active listening.
2. Understanding
3. Execution of work.
4. Resolution and Confirmation.
5. Explaination.

Also be polite and show courtesy towards the customer while talking as we can only relise them that we are listing and there to assist them in all possible way.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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