Subject: Tech Support Candidate - Gaurav Kumar Singh
From: Gaurav Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:25:55 -0500

| | Tech Support Test

Name | Gaurav Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 9905975107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | School block, laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Krivik global solution | Tech support exc | February 2020 | 27000
Previous Employer 1 | Irvine infocom pvt lmt | Tech support exc | December 2018 | 23000
Previous Employer 2 | Weblink India pvt lmt | Business development executive | April 2018 | 17000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this situation we need to check what kinds of error appear on computer screen,for example it shows page not found, this is very common thing happened with us. So in this case we need to follow such instructions.
1.check your internet
2.refresh that page
3.check url in address bar
4.clear cache data

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on bluetooth on both devices
2.through your phone search available devices
3.pair both devices
4.now it's connected

What according to you makes you a good candidate for customer service or technical support job?

1. Active listener
2. Patience
3. Quick response
4. Energetic
5. Communication skills
6. Experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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