Subject: Tech Support Candidate - Jasbir Singh
From: Jasbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:18:52 -0500

| | Tech Support Test

Name | Jasbir Singh
E-mail | [email-masked]
Phone Number | (+91) 9991991945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ready to relocate. But now Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforserve | Hardware Engineer | 15feb2011 | 15000
Previous Employer 1 | Hitech | Laptop & desktop Trainer | 10 dec2017 | 21000
Previous Employer 2 | Mindshaper | Sr. Executive engineer | 13 Dec. 2017 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check physical connection/internet connection if it’s fine then check DNS server ip on the computer and it will help to fix the issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open setting of mobile phone and scan devices then paired Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

1. Quickly problem solving attitude.
2. Good knowledge and experience
3. Quick learner
4. Quality in time management
5. Past experience and work

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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