Subject: Tech Support Candidate - Tanveer Qureshi
From: Tanveer Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:15:07 -0500

| | Tech Support Test

Name | Tanveer Qureshi
E-mail | [email-masked]
Phone Number | (+91) 8299867129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velocis systems private limited | Associate Network engineer | 60 days | 16000
Previous Employer 1 | JetKing | Technical trainer | NA | NA
Previous Employer 2 | FUTURESOFT PVT LTD | SYSTEM ENGINEER | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Possibly the issue would be with the connectivity.
So we will first check the lan cable if it is plugged in properly and is detectable.
Secondly I will check the blower compatibility.
If the issue is in corporate office then it could be due to proxy issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker.
Then I will on the Bluetooth of the mobile and search for the near by available devices.
If the speaker is visible then I will select the speaker and do the pairing.  If not detected then I will put the speaker on pairing mode with the prescribed way of the brand and do the pairing.

What according to you makes you a good candidate for customer service or technical support job?

I have advanced  technical knowledge with quick understanding of the issue makes me different from other candidates.
I have the ability to work under very high pressure and also love the typical issues which are brain twisting.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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