Subject: Tech Support Candidate - Avi Sharma
From: Avi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:48:00 -0500

Tech Support
Test

Name

Avi
Sharma

E-mail

[email-masked]

Phone Number

(82732) 35249

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

14th avenue guar city
noida

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
AutoCAD

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Great champ technology ltd

Associate

25500

Previous Employer 1

Niti fire and safety pvt
ltd

Design and estimation engineer

Previous
Employer 2

N/A

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check my internet connection if
net connectivity is fine then I would like to remove my cache data,after then I
will refresh my system by F5 and then refresh my browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First I have to go to settings then have to click on
connectivity options after then need to turn on my Bluetooth and scan available
devices then need to select  the Bluetooth speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

First have to listen the query carefully and then need to
resolve by guiding the customer in easier way.

On a scale of 1 - 5
please rate your fluency in spoken English

4