Subject: Tech Support Candidate - ABHIJIT ARYA
From: ABHIJIT ARYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:33:54 -0500

| | Tech Support Test

Name | ABHIJIT ARYA
E-mail | [email-masked]
Phone Number | (+91) 9162238517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida techzone 4
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | Qaurus Pneumatics India (P) Ltd. | Associate design engineer | march 2020 | 25
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To open any website we need a browser like chrome, microsoft edge or any other search engine,and as we open chrome there we have to feed the web address there,then by clicking 'enter' we can access the web-site.

In case of any error,we check the notification pop-up on the scree to understand the problem.

there are few basic error like -the connection was interrupted,connection was reset, connection has time out. In these cases we need to clear our cookies and cache.
there are many such errors which comes while browsing,all can be solved by understanding the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

while connecting Bluetooth speaker and smartphone we need to follow few steps.

Go to setting-click on Bluetooth to enter in Bluetooth menu then search for the Bluetooth device. At the same time we have to switch on the Bluetooth of speaker, then we we can pair the device.

What according to you makes you a good candidate for customer service or technical support job?

Positive attitude, good listener so we can understand customer and their problem, we must know how to engage people well, must maintain professional relationship with the customer, must motivate customers so they don't feel left out.
these skills are very important for good candidates,and all these skills give me strength.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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