Subject: Tech Support Candidate - AKASH GARG
From: AKASH GARG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:22:46 -0500

| | Tech Support Test

Name | AKASH GARG
E-mail | [email-masked]
Phone Number | (79020) 7902004909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | CSA | Working currently | 25,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check the Internet Connection and speed.
2- Clear Cache or Cookies first and check if this solve the problem.
3- Check in incognito Tab or in other Browser if something wrong with this current browser.
4- If this work in other browser, then look the version of this current version if this is updated.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Open Bluetooth of speaker
2- Open Bluetooth of Phone
3- Search device for pairing to connect with Bluetooth in phone.
4- Pair the device with matching the name of speaker name.

What according to you makes you a good candidate for customer service or technical support job?

Ability to understand the root cause of technical issue and what can be the best solution and solve with least time and energy.
And explain the solution to customer politely with patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |