Subject: Tech Support Candidate - AMIT SONI
From: AMIT SONI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:08:22 -0500

Tech Support
Test

Name

AMIT
SONI

E-mail

[email-masked]

Phone Number

(+91) 7869070997

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Madhya pradesh

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
VoIP
Applications Tech
support

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro technology(RASPL))

Application hand holding
engineer

currently working

15000

Previous
Employer 1

PS associate

Application technical support

NA

12000

Previous
Employer 2

Onword e-servises

Application tech
support

2011-2012

9000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. open browser, type URL provided by you, press
enter to go to home page

2. Restart My Device

3.Make Sure the Internet Connection Works

4.Make sure search results load properly.

5.If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.

6. Check if the Website is Down for Everybody or Just Me.

a.Open your preferred browser, and visita website checker page, such as "Down
for Everyone or Just Me".

b.On the site, type in the website address you're having problems reaching, then
then push Enter or Return.

c.If the result says that "It's not just you!", that means the site is down for
everyone.

d.If the result says that "It's just you.", that means there's a problem with
the connection between your computer and the site, but other people can get to
the site.

Suppose we have an error related to no internet check network connectivity
through internet access, if yes go to control panel > check network
troubleshooting, also check with the router jack.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on Bluetooth on both devices,

Search from mobile to connect the device that you want to connect to,

mobile will get the name of the Bluetooth speaker to click on the name.

mobile and speaker connected automatically.

What according to you makes you a good candidate
for customer service or technical support job?

My
positive behaviour support to utilise my skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4