Subject: Tech Support Candidate - srinivas Ambadipally
From: srinivas Ambadipally <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:08:07 -0500

Tech Support
Test

Name

srinivas
Ambadipally

E-mail

[email-masked]

Phone Number

(91) 9441125488

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hyderabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Axness Technologies

Sr.System Engineerq

31August2020

58500

Previous Employer 1

Stratosphere IT
Services

Sr.System Engineer

2Aug2019

40000

Previous Employer 2

Sutherandglobal
Services

Sr.SystemEngineer

08May2019

30000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

will check in different Browser,

Will try to ping to the website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

enable the
Bluetooth and sync with device then we need to select the device to
connect

What according to you makes you a good candidate
for customer service or technical support job?

to
provide the support on the issue.

customer satisfaction.

On a scale of 1 - 5 please rate your
fluency in spoken English

4