Subject: Tech Support Candidate - Shailesh Sharma
From: Shailesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:06:42 -0500

| | Tech Support Test

Name | Shailesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9015675141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altran | Network Engineer | | 24k
Previous Employer 1 | Aerial | Network Engineer | 27nov 2017 | 16k
Previous Employer 2 | Altran | Bss Engineer | 30April 2017 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To handle enterprises or wholesale customer issue , need to check  end to end access path.
To check media sdh, dsl, cisco, juniper, huawei routers  according to customer issue and provide permanent solution to  customer.
According to customer service , perform to troubleshooting,  I have to login different different nms  for different product (Evolve WAN, Evolve Internet , Multiline ) which is used by customer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps-
Firstly switch on Bluetooth speaker or open bluetooh of Mobile Phone after that serch the perticular Bluetooth device , after the seraching correct device you can pair with that device.

What according to you makes you a good candidate for customer service or technical support job?

Firstly listen or understand  customer query what do they want from my side  after that analysis the fault and  give better troubleshoot tips to him  related to fault.
Please polite behaviour with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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