Subject: Tech Support Candidate - Rahul Mohan
From: Rahul Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:01:37 -0500

Tech Support
Test

Name

Rahul
Mohan

E-mail

[email-masked]

Phone Number

(91) 9899552219

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

West Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Software Support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wunderman MSC

Lead Analyst

October 6 2020

67000

Previous Employer 1

Cvent

Project Consultant

March 20
2019

46000

Previous Employer 2

British Airways

Travel
Advisor

May 19 2016

34000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will first check the error. If the error has
something to do with internet connectivity I would know my next step to fix it.

If the error still persist, I will try to clear cache and cookies and try it
once again after restarting the machine. At the same time I would use a
different system and try if I am able to browse that website or not.

If all efforts are in vein, I will google the customer support information of
the website and write an email with the screenshots of the error.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Enable Bluetooth on both the devices i.e., speaker and the
phone.

If this is the first time you are connecting the device to your phone, you may
have to add it by completing the pairing.

You may have to use a key to pair with the device, it is usually something like
12345. Please refer to the manual for more information.

Once paired it will always be easier for you to connect to the device from your
phone in future.

What according to you makes you a
good candidate for customer service or technical support job?

I have worked in difficult environments where stakes were very
high for the customers and I exceled. I am proficient in giving steps over the
phone, hand-holding the client if needed and sharing best practices to make the
client self-sufficient.

I have worked as an product consultant and my role frequently involved sharing
screens on zoom  or skype and finding resolutions. I am patient and result
oriented. I love to hear the relief in the customer's voice once the issue is
fixed.

I have always longed for great customer feedback. I also very efficient in
varying my methods as per the customer and their understanding of the
system/hardware.

On a scale of 1 - 5 please rate your
fluency in spoken English

5