Subject: Tech Support Candidate - Sandip Payghan
From: Sandip Payghan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:00:43 -0500

| | Tech Support Test

Name | Sandip Payghan
E-mail | [email-masked]
Phone Number | (91) 9730753167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Barshi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whithat jr | Technical support | 15 jan | 20000
Previous Employer 1 | Polestar | Technical support | 19 match | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the error if date and time error is there change that and fix this issue
If remark is DNS error then open network sharing settings and in properties IP v4 change DNS and fix this issue
Also check browser is updated version or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Tern on speaker
On Bluetooth
Open settings
In that find out new device
Pairing with that device
And after connection test

What according to you makes you a good candidate for customer service or technical support job? | Good understanding about problems and empathy in communication
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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