Subject: Tech Support Candidate - Tushar Durgapal
From: Tushar Durgapal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:00:12 -0500

| | Tech Support Test

Name | Tushar Durgapal
E-mail | [email-masked]
Phone Number | (0129) 7838851928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Sr. Analyst | June 2020 | 55000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will firstly try to close the browser and open it again.
2. If the problem is still there, I will delete history, cookies etc. and also try in incognito mode.
3.I will try in some other browser and it issue is still there.

In this way, I will try to open the web page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Connect the Bluetooth speaker to the mobile phone.
3.Check if the Bluetooth connection is showing in the phone.
4.Increase the volume in the phone and check if the connection is there.
5. Finally, the speaker is connected to the phone and we can listen to the sound coming from the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have already worked in the similar profile and also have the experience in the technical support. I can face challenges in this job, know how to deal under dangerous circumstances, etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |