Subject: Tech Support Candidate - Dalip Singh
From: Dalip Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:59:52 -0500

| | Tech Support Test

Name | Dalip Singh
E-mail | [email-masked]
Phone Number | (91) 7409266077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 20
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tybros infratech Pvt ltd | Operation manager | 25 Dec 2020 | 50000
Previous Employer 1 | Royal Caribbean cruise ltd | Sommelier | 25 Feb 2018 | 150000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will tell you on face to face
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will tell you face to face
What according to you makes you a good candidate for customer service or technical support job? | Because I have 10 years of experience in customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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