Subject: Tech Support Candidate - Dilpreet Singh
From: Dilpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:55:48 -0500

Tech Support
Test

Name

Dilpreet
Singh

E-mail

[email-masked]

Phone Number

(91) 8375050240

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Tilak nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TECHSTURE TECHNOLOGY

System and network
administration

15 days notice period

30k in hand

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Configure
and Install Networks and Operating Systems.

Oversee Backend Infrastructure.

Provide User Technical Support.

Oversee Backend Infrastructure.

Enhance Server and System Performance.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Home speaker

Calling Bluetooth

Smart watch

Earphone’s

Mobiles

Laptop

What according to you makes you a good candidate
for customer service or technical support job?

Networking

On a scale of 1 - 5 please rate your
fluency in spoken English

3