Subject: Tech Support Candidate - Gagan Sharma
From: Gagan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:54:51 -0500

| | Tech Support Test

Name | Gagan Sharma
E-mail | [email-masked]
Phone Number | (+91) 9306008118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cassini virtuous consulting pvt Ltd | Technical | |
Previous Employer 1 | Irvine infocom pvt ltd | Technical support | August 2019 | 18
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, we need to check internet connection.
2. Check the method of connection, wired or wireless
3. Check the other devices (internet connection is there or not)
4. Check Network settings of device.
5. Check DNS setting in device.
6. If, is there any option to repair.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth device.
2. We need to turn on the bluetooth on our mobile phone.
3. Connect our mobile phone to the bluetooth device with the help of bluetooth functionality in mobile phone.
4. Make a bluetooth between the mobile phone and bluetooth device.
5. If is there need to put any password then with the help of that, we can make connection between it.

What according to you makes you a good candidate for customer service or technical support job?

Customer satisfaction and problem solving skill make us a good technical support guy and this only happen when you know the concepts of all basic and advance technical concepts related to queries which customer facing mostly.
This is the only basic thing which can makes a good customer service or can say that excellent skill of technical support executive.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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