Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:39:59 -0500

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (+91) 9871765171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Total IT Global | Desktop support engineer | 13 Feb | 20000
Previous Employer 1 | Ahana system and solutions | Technical support engineer | 10th may 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Check the same site is working or not on different browser.
*Check the proxy settings.
*Java enabled or not
*Change the network to public.
Check the same site in different system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*On the Bluetooth on phone and speaker as well.
*Search the new device on phone.
*Pair the Bluetooth speaker
*Done

What according to you makes you a good candidate for customer service or technical support job?

*Understand customer issue
*Find the root cause of the problem and fix it.
*Politely explain the process to user.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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