Subject: Tech Support Candidate - Rupali Kanojia
From: Rupali Kanojia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:36:56 -0500

| | Tech Support Test

Name | Rupali Kanojia
E-mail | [email-masked]
Phone Number | (91) 8383867891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ashok Vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix Daksh Services pvt ltd | Representative Executive | 08 December 2020 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. To check internet connection.
2. Close the Tab and open again.
3. Try with another browser
4. Check if the Website is Down for Everybody or Just Me.
5. Clear cache and cookies.
6. Restart computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If I don't find Pair new device, I will check under "Available devices" or tap More. To refresh.
4.Tap the name of the Bluetooth device I want to pair with mobile.
5.Touch to pair and start pairing

What according to you makes you a good candidate for customer service or technical support job?

1.Interacts with people effectively.
2.Able and willing to share and receive information.
3.Pays close attention to detail, accuracy and completeness.
4.Shows concern for all aspects of the job and follows up on work outputs.
5.Maintains high level of productivity and self-direction.
6.Adapts to changing work environments, work priorities and organizational needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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