Subject: Tech Support Candidate - Mohamed sameer
From: Mohamed sameer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:36:46 -0500

| | Tech Support Test

Name | Mohamed sameer
E-mail | [email-masked]
Phone Number | (91) 7411303205
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xiaomi india | Technical support engineer | 5-Feb-2020 | 23500
Previous Employer 1 | Aegis pvt ltd | Seniour IT executive | 15-Jan-2019 | 16500
Previous Employer 2 | Care IT solution pvt ltd | IT support | 25-Nov-105 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check network connectivity
2. try to ping website or try open in diffrent system or network
3. If all good, try to clear cookies and catches.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on Bluetooth speaker
2. Enable Bluetooth connectivity on our phone.
3. Scan new devices and click the speaker device.
4. pair the device

What according to you makes you a good candidate for customer service or technical support job? | I would do well in this job because I enjoy working with people and want to help them understand their issues better. I’ve always been a strong communicator, and I excel in resolving problems and teaching others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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