Subject: Tech Support Candidate - Nitin Raghav
From: Nitin Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:35:41 -0500

| | Tech Support Test

Name | Nitin Raghav
E-mail | [email-masked]
Phone Number | (+91) 9818892449
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Service now, incident management, Citrix, vpn

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Software Associate | Still working | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First off all, I will check the link if it is correct or not. If the link is fine then I will close all the unoperational tabs and then try to open it. In case that does not work I will try to optimize the browser that I am currently using. In case that does not work, I will try to shift to some other browse (as if I am using Chrome I will try to shift to Internet explore). In case that also dont work for me, I will restart my system and then check for my internet connectivity and then I will try to open some other similar website just to make sure that the issue is with my system or with the website. In case I am able to open other similar websites and not the one I have been trying to open, either I will provide the feedback to the website owner or try to follow same process after a while.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-First of all power on the bluetooth and allow the bluetooth device to connect with others.
- turn on bluetooth connectivity on the phone as well.
- open bluetooth settings and click on look for new devices.
- Name for your bluetooth device would be visible in the available devices.
- click on it and then click pair.
- once it is paired it is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | As if I am working for last 18 months I have a really good experience in the same field. I can handle the queries without any hesitation and with my knowledge it makes me more efficient and effective to work on the situation. I can make sure that while working on a problem I consume very less time for better customer satisfaction and convert it into a positive feedback.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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