Subject: Content Writer Candidate - Moin Khan
From: Moin Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:21:27 -0500

| | Content Writer Test

Name | Moin Khan
E-mail | [email-masked]
Phone Number | (+91) 9870167071
Where do you currently live (area) | Jamia Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Internet moguls | Content writer | 30th May 2020 | 18k
Previous Employer 2 | Freelancer | Content writer | 2019-present | 20-25

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/ | In order to manage social media customer service one has to constantly analyse customer behaviour pattern.  By observing customer behaviour one can develop strategies to deliver appropriate response and get the desired result. Customer service should be focused on delivering timely resolutions in an easy to understand method. One should avoid using technical jargons, that might confuse the customer. Paying attention to details is essential in delivering excellent customer service. Customer service executives inability to understand customer query can make the customer irate, which eventually hampers the reputation of the company. Customer service can help further elevate the status of the company and raise brand awareness among consumers. These days social media is the most significant tool used by any company to reach out to their target audience. Any company that undermines the importance of social media can seriously hinder their growth and can also risk going out of business.
Please share links to blogs written by you | https://docs.google.com/document/d/1jxSliKU3Z45Gfx7nt61VB7vXLrPiK2zBW5avIPWBaRc/edit?usp=drivesdk

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