Subject: Tech Support Candidate - Vatan Gurung
From: Vatan Gurung <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:09:15 -0500

| | Tech Support Test

Name | Vatan Gurung
E-mail | [email-masked]
Phone Number | (91) 9599300396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram,Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | E Virtual services LLC | Sr. Virtual assistant | 06-01-2021 | 33,000
Previous Employer 1 | Freelance consultant | Business development specialist | 20-08-2019 | Not fixed
Previous Employer 2 | HCL Technologies | Sr. customer services representative | 30-09-2018 | 24,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check whether my computer is connected to the internet or not.

If not connected then I will open the network and connectivity option and check if my wi-fi is working and is connected with my computer or not.

If wi-fi is connected I will check if there would any problem is my browser like whether it needs to up to date.

Third and last the can be from the website also if they would be getting too much traffic than usual it can take some time to open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker.

2.Turn on Bluetooth on the mobile phone.

3.If it is the first time the phone and speaker getting connected then we need to pair them it varies on models to pair them manually or there can be a button.

What according to you makes you a good candidate for customer service or technical support job?

For customer service-

Active listener

Empathic

Good communication skills

candidate should have complete and accurate knowledge of the process or product he or she is assciated with.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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